Privacy Policy

Last Updated: April 7, 2026

Hoyt Exteriors Inc. ("Hoyt Exteriors," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at hoytexteriors.com, use our services, or communicate with us via phone, email, or text message (SMS).

1. Information We Collect

Information You Provide Directly

• Contact Information: Name, email address, phone number, and mailing address when you fill out our contact form, request a quote, or call us.
• Project Information: Details about your property, the services you need, photos, and any other information you share about your project.
• SMS Consent: When you opt in to receive text messages from us (by checking the SMS consent checkbox on our contact form, texting us first, or providing verbal consent), we collect your phone number for the purpose of sending you service-related text messages.

Information Collected Automatically

• Usage Data: We may collect information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
• Cookies: We use cookies and similar tracking technologies to improve your experience on our website. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates
• Schedule and perform exterior construction services
• Send you job status updates, appointment confirmations, and work order notifications via SMS text message (if you have opted in)
• Communicate with you about your project via phone, email, or text
• Improve our website and services
• Comply with legal obligations

3. SMS/Text Messaging Policy

By opting in to SMS communications from Hoyt Exteriors, you consent to receive text messages related to your service inquiry, project updates, appointment reminders, and follow-up communications.

• Opt-In: You may opt in to receive SMS messages by checking the SMS consent checkbox on our contact form, by texting us first, or by providing verbal or written consent to a Hoyt Exteriors team member.
• Message Frequency: Message frequency varies based on your project status and communication needs. We will not send marketing or promotional text messages unless you separately consent to receive them.
• Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. You will receive a confirmation message and will no longer receive texts from that number. You may also opt out by calling us at (651) 212-4965 or emailing info@hoytexteriors.com.
• Help: Reply HELP to any text message for assistance, or contact us at (651) 212-4965.
• No Sharing: We do not sell, rent, share, or trade your phone number or SMS opt-in consent information with any third parties or affiliates for marketing or promotional purposes. Your phone number will only be shared with our SMS service provider (Twilio) solely for the purpose of delivering text messages to you on our behalf.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Trusted third-party vendors who help us operate our business (e.g., Twilio for SMS delivery, our project management software, payment processors). These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. SMS opt-in consent records are retained for a minimum of four years in compliance with industry regulations.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications (reply STOP at any time)
• Withdraw consent for data processing

To exercise any of these rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Roofle for instant roof quotes, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

• Hoyt Exteriors Inc.
• 15112 Galaxie Ave, Apple Valley, MN 55124
• Phone: (651) 212-4965
• Email: info@hoytexteriors.com
• Website: hoytexteriors.com